Privacy Policy

RONVEX GLOBAL LTD (“we”, “us”, “our”) operates Merch Mixer at merchmixer.com (the “Site”). This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit the Site, place an order, or otherwise interact with us. We are the data controller for the personal data described in this Policy. We handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and we are guided by the standards of the Information Commissioner’s Office (“ICO”).

1. Personal data we collect

We collect personal data that you provide directly and data collected automatically when you use the Site:

• Identity & contact data: name, email address, delivery and billing address, and phone number if you provide one.
• Order & transaction data: products purchased, order value, and order history. Card payments are handled by our third-party payment providers; we do not store full card numbers on our servers.
• Account data: if you create an account, your login details and saved preferences.
• Technical & usage data: IP address, browser type, device identifiers, pages viewed, and how you interact with the Site, collected via cookies and similar technologies.
• Communications: messages you send us through our contact form, by email, or to customer support.

2. How and why we use your data (lawful bases)

Under the UK GDPR we must have a lawful basis for processing your personal data. We rely on the following:

• Performance of a contract — to process and deliver your orders, handle returns, and provide customer support.
• Legitimate interests — to operate, secure, and improve the Site, prevent fraud, and understand how our store is used, in a way that does not override your rights.
• Consent — to send you marketing emails (where required) and to set non-essential cookies. You can withdraw consent at any time.
• Legal obligation — to meet our accounting, tax, and other legal duties.

3. Cookies

We use strictly necessary cookies to run the basket and checkout, and, with your consent, functional and analytics cookies to understand and improve how the Site is used, in line with the Privacy and Electronic Communications Regulations (PECR). You can manage cookies through your browser settings; disabling some cookies may affect how the Site works.

4. Marketing

We will only send you marketing communications where you have asked us to or otherwise consented, and every marketing email contains an unsubscribe link. You can opt out at any time by emailing us at info@ronvexgloballtd.com.

5. Who we share your data with

We do not sell your personal data. We share it only as necessary with: order-fulfilment and dropshipping suppliers who dispatch products to you; payment providers; delivery and courier partners; IT, hosting, and analytics providers acting as our processors; and professional advisers. We may also disclose data where required by law or to protect our legal rights.

6. International transfers

Some of our suppliers and service providers are located outside the UK. Where we transfer personal data internationally, we ensure an adequate level of protection by relying on UK adequacy regulations, the International Data Transfer Agreement (IDTA), or the UK Addendum to the EU Standard Contractual Clauses, together with appropriate safeguards.

7. Your rights

Under the UK GDPR you have the right to: be informed about how your data is used; access a copy of your personal data; have inaccurate data corrected; have your data erased in certain circumstances; restrict or object to processing; data portability; and to withdraw consent at any time. To exercise any of these rights, contact us using the details at the bottom of this page. We will respond within one month. There is normally no charge, and we may need to verify your identity first.

8. How long we keep your data

We keep personal data only for as long as necessary for the purposes set out above, including to meet accounting, tax, and other legal requirements, after which we securely delete or anonymise it.

9. Security

We use appropriate technical and organisational measures — including encryption in transit (SSL/TLS) and access controls — to protect your personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children

The Site is intended for adults. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with data, please contact us and we will delete it.

11. Complaints

If you have a concern about how we handle your personal data, please contact us first so we can help. You also have the right to lodge a complaint with the ICO, the UK supervisory authority for data protection, at ico.org.uk or by calling 0303 123 1113.

12. Changes to this policy

We may update this Policy from time to time. The “Last updated” date above reflects the latest revision, and material changes will be posted on this page.