Refund & Returns Policy

At Merch Mixer, operated by RONVEX GLOBAL LTD, we want you to be delighted with every purchase. This policy explains your legal rights as a UK consumer under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, and how our returns and refunds work in practice. Nothing in this policy affects your statutory rights.

1. Your 14-day right to cancel (change of mind)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. If your order arrives in multiple parcels, the period runs from the day you receive the last item. To cancel, simply tell us — by email to info@ronvexgloballtd.com — before the 14 days are up. You do not need to give a reason.

2. Returning the goods

After telling us you wish to cancel, you have a further 14 days to send the goods back. Items should be returned in a resaleable condition. You are responsible for the cost of return postage for change-of-mind cancellations, and we recommend using a tracked service, as you are responsible for the goods until they reach us. You may examine the goods as you would in a shop, but if their value is reduced through unnecessary handling, we may deduct an amount from your refund to reflect this.

3. Your refund

We will refund the full price you paid for cancelled goods, together with the standard delivery cost, within 14 days of receiving the goods back (or of you providing proof that you have sent them, whichever is sooner). Refunds are made to your original payment method. Please note that if you chose a more expensive delivery option than our standard service, we only refund the standard cost.

4. Faulty, damaged, or misdescribed goods (Consumer Rights Act 2015)

Your rights here are separate from, and in addition to, the 14-day cancellation right above. Goods must be of satisfactory quality, fit for purpose, and as described. If they are not:

• Within 30 days of receipt, you have the short-term right to reject faulty goods and get a full refund.
• After 30 days and up to six months, you are entitled to a repair or replacement; if that is unsuccessful, you may claim a refund or price reduction.

If your item arrives faulty, damaged, or is not what you ordered, contact us with photos of the issue and we will put it right at no cost to you, including any return postage.

5. How to start a return

Email info@ronvexgloballtd.com with your order number and, for faulty items, a brief description and photos. We’ll reply with return instructions and the return address. Please wait for these instructions before sending anything back.

6. Exchanges

The quickest way to get a different size or variant is to cancel or return the original item (once approved) and place a new order. Contact us and we’ll be glad to help.

7. Items exempt from the 14-day cancellation right

Some goods are excluded from the change-of-mind cancellation right by law, including sealed items that are not suitable for return for hygiene reasons once unsealed, and items that are made to order or personalised. This does not affect your rights if the goods are faulty.

8. Order cancellations before dispatch

If you need to cancel an order that has not yet been dispatched, contact us as soon as possible and we will cancel it and issue a full refund.