Shipping Policy

This Shipping Policy explains how RONVEX GLOBAL LTD (trading as Merch Mixer) processes and delivers orders. We currently deliver across the United Kingdom — England, Scotland, Wales, and Northern Ireland.

1. Order processing

Orders are processed within 1–3 working days of your payment being confirmed. Orders placed at weekends or on bank holidays are processed on the next working day. You’ll receive a confirmation email when you order, and a second email with tracking details once your parcel is dispatched.

2. Delivery times

Because we source premium products through specialist suppliers, estimated delivery times after dispatch are:

• UK Standard Delivery: 3–7 working days.
• Scottish Highlands, Islands & Northern Ireland: please allow a little longer, typically 5–9 working days.

These are estimates, not guarantees. Total delivery time is the processing time plus the delivery time.

3. Delivery charges

Delivery is calculated at checkout. We offer free standard UK delivery on orders over £50.00; a flat rate of £6.95 applies to orders below that amount. Any charge is shown clearly before you pay.

4. Tracking your order

Once your order is dispatched, we’ll email you a tracking number and link. Please allow up to 48 hours for tracking to update after dispatch. If you haven’t received tracking within 5 working days of ordering, contact us at info@ronvexgloballtd.com.

5. VAT and charges

All prices on the Site are in pounds sterling and, where applicable, include UK VAT. As we deliver within the UK, there are no additional import duties or customs charges for you to pay.

6. Split deliveries

Orders with multiple items may arrive in separate parcels, sometimes on different days, at no extra cost to you. Each parcel will have its own tracking where available.

7. Incorrect address & failed delivery

Please make sure your delivery address is correct at checkout. We cannot be responsible for orders delivered to an incorrectly supplied address. If a parcel is returned to us as undeliverable, we’ll contact you to arrange redelivery (a further postage charge may apply) or a refund of the product value.

8. Delayed or lost parcels

If your order is significantly delayed or appears lost in transit, please contact us. We’ll investigate with the carrier and put things right with a replacement or refund. This does not affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.